A science of queueing

Queueing looked at through truly psychological lenses. The last paragraph of the article includes a sort of garfinkelian breaching experiment with queues:

Social psychologists Stanley Milgram’s “students visited places they expected to find queues […] and systematically cut in between the third and fourth person, saying: “Excuse me, I’d like to get in here.” If someone protested, they would leave; if not, they would leave after one minute. His students reported finding it extremely stressful, yet only about 10% of the time were they ejected from the line.”

Gang Leader for a Day

Sociologist Sudhir Venkatesh on his study of a crack-dealing gang in the Robert Taylor Homes,  Chicago IL. Whilst the gang was involved in drug traffic, Sudhir Venkatesh also talks about the social purpose of the gang in absence of public services. People could turn to the gang, to get help. The study was published in the book Gang Leader for a Day in 2008.