A science of queueing

Queueing looked at through truly psychological lenses. The last paragraph of the article includes a sort of garfinkelian breaching experiment with queues:

Social psychologists Stanley Milgram’s “students visited places they expected to find queues […] and systematically cut in between the third and fourth person, saying: “Excuse me, I’d like to get in here.” If someone protested, they would leave; if not, they would leave after one minute. His students reported finding it extremely stressful, yet only about 10% of the time were they ejected from the line.”

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