A science of queueing

Queueing looked at through truly psychological lenses. The last paragraph of the article includes a sort of garfinkelian breaching experiment with queues:

Social psychologists Stanley Milgram’s “students visited places they expected to find queues […] and systematically cut in between the third and fourth person, saying: “Excuse me, I’d like to get in here.” If someone protested, they would leave; if not, they would leave after one minute. His students reported finding it extremely stressful, yet only about 10% of the time were they ejected from the line.”

How Buildings Learn “The Romance of Maintenance” 5/6

Voilà Episode 5 of ‘How Buildings Learn’! Two quotes from the film:

«No maintenance, no building» (5/6 @ 1:58).

It’s as simple as this. Thank you for this observation, Mr Brand!

«People involved in maintenance must always swim upstream, progressless against the current. The best satisfaction they can get from their work is to do it well. The measure of success of their labours is that the result is invisible, unnoticed. Thanks to them everything is the same as it ever was.» (5/6 @ 25:29)

A nice starting point, however, I do not fully agree with this, Mr Brand. Repair and Maintenance do more than replacing parts and restoring the original condition. To uncover the creative side of repair and maintenance is the aim of this project: Repair, Maintenance and Urban Assemblage.